Privacy Policy

When you register, we collect your email address, username, and password (stored as a secure hash). During account use, we collect transaction data, wallet addresses you provide for withdrawals, and IP addresses for security purposes.

We use your information to operate your account, process deposits and withdrawals, send transactional emails, provide customer support, detect and prevent fraud, and comply with legal obligations. We do not sell your personal data to third parties.

By creating an account, you agree to receive transactional emails necessary for account operation — including verification emails, withdrawal confirmations, and security alerts. You may opt out of marketing emails at any time.

Your data is stored on secured servers with industry-standard encryption. Passwords are hashed using bcrypt and are never stored in plain text. We use JWT-based authentication with expiring tokens.

SwanHash uses session cookies strictly for authentication purposes. We do not use tracking cookies or third-party advertising cookies.

We use Resend to deliver transactional emails. Our platform is hosted on Render (backend) and Vercel (frontend). These providers process data in accordance with their own privacy policies.

You have the right to access the personal data we hold about you, request correction of inaccurate data, and request deletion of your account. To exercise these rights, contact us at support@swanhash.online.

We retain your account data for as long as your account is active. If you close your account, we retain transaction records for a minimum of 5 years for regulatory compliance.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email. Continued use of SwanHash after changes take effect constitutes acceptance of the updated policy.

For any privacy-related questions, contact us at support@swanhash.online. We aim to respond within 5 business days.